Legal Center
Privacy Policy
Last Updated: 7 December 2023
BIZSAGE (SMC-PRIVATE) LIMITED ("Bizsage," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (bizsage.co), use our digital products (including Bizsage AI, Screen Engine, MITOS, SageCode, ConvoCraft), access our e-commerce platform (shop.bizsage.co), or engage with any of our services.
1. Information We Collect
Personal Information: Name, email address, phone number, billing/shipping address, and payment details provided when you create an account, place an order, book a meeting, subscribe to our newsletter, or contact us.
Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and interaction data collected automatically through cookies and analytics tools.
AI Interaction Data: When you use Bizsage AI or our chatbot, we may collect conversation logs and queries to improve service quality. These are processed in accordance with this policy and are not sold to third parties.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website, products, and services
- Process transactions and send related confirmations and invoices
- Respond to your inquiries, support requests, and feedback
- Send marketing communications (only with your consent; you may opt out at any time)
- Improve our products, services, and user experience through analytics
- Detect, prevent, and address technical issues, fraud, or security threats
- Comply with legal obligations under applicable Pakistani and international law
3. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers (e.g., payment processors, hosting providers, analytics platforms) strictly for the purpose of operating our services. We may also disclose your information if required by law, regulation, or legal process.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your account's existence. Transaction records are retained for a minimum of six (6) years for tax and audit compliance.
5. Your Rights
You have the right to access, correct, update, or request deletion of your personal information at any time by contacting us at legal@bizsage.co. You may also withdraw consent for marketing communications by clicking the "unsubscribe" link in any email or by contacting us directly.
6. Third-Party Links
Our website may contain links to third-party websites and services (e.g., Cal.com, social media platforms). We are not responsible for the privacy practices or content of those external sites and encourage you to review their policies independently.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the revised policy.
9. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: legal@bizsage.co
Phone: +923249594281
Address: Bizsage Floor 1, Main Boulevard Sector 1, ABAD Cooperative Housing Society, Adyala Road, Rawalpindi, Pakistan